Office Administrator: Public Service Administrator
|Office Administrator: Public Service Administrator||Occupational Certificate: Office Administrator: Public Service Administrator|
|NQF Level 5, Credits 52|
|SAQA Qual ID: 91994|
|QCTO Curr Code: 334102001|
The purpose of this qualification is to prepare and equip Public Administrators with key skills and knowledge needed to effectively operate in the public sector. It is designed to prepare these learners on how to manage, organise, and analyse the effects of government policies, and to use business and statistical tools to solve public sector challenges in an ethical manner. Learners will develop skills in budgeting and conducting research.
NQF Level 5
*Planning – working out in broad outline the things that need to be done and the methods for doing them to accomplish the purpose set for the enterprise.
*Organising – the establishment of the formal structure of authority
*Staffing – the whole personnel function of bringing in and training the staff and maintaining favourable conditions of work.
*Directing – the continuous task of making decisions and embodying them in specific/general orders/instructions and leadership in the organisation.
*Coordinating – the all-important duty of Interrelating the various parts of the work; OR the common thread that runs through all the activities of the organisation.
*Reporting – keeping those to whom the executive is responsible informed as to what is going on, through records, research, and inspection.
*Budgeting – in the form of planning, accounting and control.
The need for effective and humanising public service delivery is manifested in key government policy and legal documents, including the Constitution of the Republic of South Africa (1996) and the White Paper on Transforming Public Service Delivery DPSA: 1997), amongst others.
The Occupational Certificate: Office Administrator: Public Service Administrator seeks to provide for the needs of employees in the public sector with diverse qualifications, but who have or aspire to enter the managerial cadres. The qualification is characterised by its management-orientated approach as the duties of manager demand expertise that would normally not have been included in the undergraduate study.
Further, the qualification incorporates the eight Batho Pele principles which were devised to guide the implementation of public service delivery. These principles are: consultation; setting standards; increase access; ensuring curtsey; providing information; openness and transparency; redress and value for money.