Tourism Information Officer
Tourism Information Officer
|Tourism Information Officer||Occupational Certificate: Tourism Information Officer|
|NQF Level 5, Credits 280|
|SAQA Qual ID: 101865|
|QCTO Curr Code: 422101000|
This learner will be equipped with the necessary skills and knowledge to work in a visitor information centre in popular tourist destinations throughout South Africa. The learner will assist with matters such as booking accommodation, arranging local toursand recommending restaurants and popular entertainment activities as well as providing travel, hospitality and accommodation information to tourists, distribute the correct brochures and sell souvenirs and prepare displays for the centre. They will be able to promote and develop local tourism, and assess tourist opportunities for local communities. This learner will have good organisational skills combined with computer and administrative skills to make online reservations and also use a Central Reservation System (CRS). The learner will also be able to research and advise clients on specific domestic travel requests in order to compile an itinerary according to a set budget
NQF Level 5
*Compare attractions and destinations using knowledge of South Africa to advise tourists, visitors and local residents according to their needs.
*Collate information to effectively sell tourism products and services.
*Communicate effectively using appropriate methods to maintain effective customer relations according to organizational standards and customer service of internal and external stakeholders.
*Coordinate and support office services and maintain information management systems to enhance the effective operations of the office.
*Plan, co-ordinate and assist in the administration and setting up of exhibitions and special events
The Travel and Tourism industry in South Africa is a growing industry that needs to provide the relevant skills and competencies to address the continuous growth in the tourism market. The growth in the industry is amongst others, resultant from South Africa’s involvement in international business, conferencing, sports and other events as well as national and international accessing of South Africa as a tourism destination of choice, in particular for exposure to and experiencing its rich and diverse natural and cultural resources.
Local and international tourists access and utilise products and services offered by the tourism industry. Travel serves as a facilitator to open access to trade and other opportunities to organisations that do business with both national and international organisations and this, in turn, creates opportunities for individuals in terms of both direct and indirect job opportunities and entrepreneurship. This qualification is designed to provide learners with skills which will enable them to work in a visitor information centre in popular tourist destinations throughout South Africa. In larger visitor centres, they may use online booking services to arrange travel, tours and accommodation for visitors.
The Tourist Information Officer will generally need to be very familiar with the local area and its attractions. Tourist Information Officers use brochures, posters and guidebooks, as well as their own personal experiences, to make recommendations and answer tourists’ questions.
- Lectures 0
- Quizzes 0
- Duration 50 hours
- Skill level All levels
- Language English
- Students 50
- Assessments Yes